Support | GratJar
Need help with GratJar? We're here to assist you with any questions, technical issues, or feedback you may have about our gratitude journaling application.
Contact Our Support Team
What We Can Help With
- Technical Issues: App crashes, login problems, or feature malfunctions
- Account Management: Account setup, password resets, or data management
- Jar & Note Management: Issues with creating jars, adding notes, or accessing your gratitude memories
- Feature Questions: How to use specific features or get the most out of GratJar
- Privacy & Security: Questions about data protection and privacy policies
- In-App Purchases: Issues with premium features, skins, or bundles
- General Feedback: Suggestions for improvements or new features
Before Contacting Support
To help us assist you more efficiently, please:
- Check if the issue persists after restarting the app
- Ensure you have the latest version of GratJar installed
- Note any error messages you may have encountered
- Include details about your device (iOS/Android, version, model) when reporting technical issues
- For account-related issues, provide your username (not email for privacy)
Response Time
We strive to respond to all support inquiries within 24-48 hours during business days. For urgent technical issues affecting app functionality, we aim to provide initial assistance within 24 hours.
Privacy Notice
When contacting support, please avoid sharing sensitive personal information unless specifically requested. We are committed to protecting your privacy and will only ask for information necessary to resolve your issue.
Common Solutions
App Won't Open
- Try restarting your device
- Check if you have sufficient storage space
- Update to the latest version from the App Store/Google Play
Can't Sign In
- Ensure you have a stable internet connection
- Try signing in with a different method (Google/Apple)
- Check if your account exists by trying to register with the same email
Notes Not Syncing
- Check your internet connection
- Try pulling down to refresh in the jar view
- Restart the app and try again
Premium Features Not Working
- Verify your purchase in the app store
- Try restoring purchases in the settings
- Contact us with your purchase receipt
Thank you for using GratJar to cultivate gratitude and preserve your precious memories!